| Customers who are satisfied with the quality of our company will also remain loyal to our products and services. Consequently, the best is just right for us. .
In our business the high goal of quality is only made possible through co-operation which goes beyond departmental boundaries. The intensive integration of different business activities and the essential communication between company departments
guarantee the standard of quality demanded by us.
The QM-System of FUGAFIL-saran GmbH is to support these aims with economically-justifiable expenditure. In this connexion we adhere to the following basic principles:
  Customer Satisfaction
The satisfaction of our customers is the focal point of all our business activities. Here we put the main emphasis on product competence, reliability and flexibility.
Growth
Efficient development ensures that new products are turned out with a single-minded purpose and suited to our customers.
Co-operation with Suppliers
With our suppliers we maintain a positive dialogue in order, in the long term, to consolidate the quality standard of our products and services.
Responsibility
Each employee is himself responsible for the quality of his work. Through instruction and training our workers are able to fulfil their obligations with regard to quality.
Avoiding Mistakes
Avoiding rather than correcting mistakes is a fundamental principle for us.
Time
Time is a resource which is not available in unlimited quantities. For us timely action means especially: absolute delivery reliability, immediate response to customers' requests, reliable answers to internal and external enquiries.
Key Parameters
The company's goals are defined by means of measured plans which are made known to all our employees. These company goals are converted by the responsible departmental managers into specific objectives for their respective operational areas.
All these stated aims must be measurable and this is a precondition for objectively assessing the success of the areas of business activity and, as a consequence, implementing appropriate improvements.
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